Unfulfilled orders & Pending requests
IMPORTANT NOTICE
Update Regarding Unfulfilled Pre-Orders & Pending Refund Requests
To our valued Ciao by CC clients,
After much consideration, we have made the difficult decision to indefinitely halt production for our ready-to-wear legacy brand and operate at a limited capacity moving forward.
We acknowledge that some customers experienced extensive processing and fulfillment delays during the period of February 2025 through March 2026. While a significant number of orders were successfully fulfilled, we recognize that there are still unfulfilled pre-orders and pending refund matters stemming from supply chain disruptions affecting the international regions in which we produce, production delays, operational restructuring, and payment processor transitions.
Our team has done its absolute best to mitigate many of these challenges, find solutions, continue production where possible, and ultimately assist affected clients throughout this period. However, after careful consideration, we believe that the right decision at this time is to place a pause on production and operations while we work through all remaining outstanding matters responsibly and thoroughly.
Effective May 1, 2026, our team made the decision to formally cancel all remaining unfulfilled orders. We believe it would be unfair to continue extending fulfillment timelines while we operate through this transition period.
Please note that our customer service team will continue to remain available to assist clients; however, we will be operating at a limited capacity while we complete a full audit of all open orders and unresolved cases.
A member of our team will be reaching out directly to affected customers. We kindly ask for your patience and understanding as we work through each case individually and provide the most appropriate resolution available.
Our goal is to have all unresolved matters carefully reviewed and addressed as quickly as we possible. If you have not received an update from a member of our team within that timeframe, we strongly encourage you to contact us as soon as possible at customercare-help@ciaobycc.com OR info.ciaobycc@gmail.com so that we may further assist you.
Depending on your order status and original payment method, available resolutions may include:
• Refund processing, where available through our current systems
• Guidance to contact your bank or financial institution if your order was processed through a previous payment processor that we no longer work with
• Store credit or an immediate replacement item for select items currently in stock and available on our website
Customers who are eligible for replacement items may browse the website for currently available styles and sizes, and our team will assist further with processing.
Over the past six years, we have had the privilege of building Ciao by CC, creating collections we are proud of, and serving over 10,000 customers across 27 countries worldwide. We remain deeply grateful for every customer, supporter, collaborator, and moment shared with our brand throughout this journey.
We sincerely appreciate your patience as we work to responsibly resolve all remaining matters and sincerely apologize for the inconvenience caused.
With gratitude,
The Ciao by CC Team
**Kindly note we are no longer accepting orders for any pre-order styles on our Ready-to-wear website . ALL AVAILABLE STYLES displayed are ready to ship and dispatched 2-3 days after the order is placed.